ENG TR

USER AGREEMENT AND TERMS OF SERVICE

Last Updated Date: February 17, 2026
Effective Date: February 17, 2026

1. PARTIES AND PURPOSE

This User Agreement ("Agreement") is entered into between the owner, developer, and operator of the "punos" mobile application (hereinafter referred to as "Provider", "We", or "Company") and the natural or legal person who downloads the Application from any digital platform, installs it on their device, or uses the Services in any way (hereinafter referred to as "User" or "You"). By using the Application, the User declares that they have read, understood, and irrevocably accepted all provisions of this Agreement.

2. DEFINITIONS

The following terms used in this Agreement shall have the meanings specified below:

3. MEMBERSHIP TERMS AND ACCOUNT SECURITY

3.1. Eligibility and Age Limit

You must be at least 13 (thirteen) years of age to use the Application. Users between the ages of 13-18 may use the Services only with the explicit consent and under the supervision of their legal parents or guardians. The Company reserves the right to close accounts immediately and without notice if non-compliance with the age limit is detected.

3.2. Account Security and Responsibility

The User is solely responsible for the security of the username and password determined during account creation. Sharing this information with third parties is prohibited. The User accepts that all transactions performed from their account (content sharing, messaging, purchasing, etc.) are performed by them personally and that the legal/criminal liability arising from these transactions belongs to them.

3.3. Accurate Information Declaration

The User undertakes that the information provided during registration (name, surname, email, date of birth, etc.) is accurate, complete, and up-to-date. The Company cannot be held responsible for damages arising from false declarations.

4. TERMS OF USE AND PROHIBITED ACTS

The User accepts, declares, and undertakes to strictly refrain from the following actions while using the Services:

4.1. Illegal and Harmful Content

4.2. Harassment, Bullying, and Personal Rights

4.3. Technical Security Violations

CONTENT MODERATION AND REPORTING MECHANISM: The Company operates on a "Zero Tolerance" principle for objectionable content. Users can report content or profiles violating the above rules via the in-app "Report" feature. Reported content is reviewed by the moderation team or automated systems within a reasonable time (typically 24-48 hours). If a violation is detected, the content is removed immediately, and the account of the violating User may be warned, suspended, or permanently closed.

MEGA VOICE AND LOCATION SHARING WARNING: When you use "Mega Voice" or "Public" sharing features, your voice recording and location information become viewable and audible by a wide audience, including people not in your friend list. By using these features, you declare that you waive your expectation of privacy and accept the security risks (physical tracking, etc.) that may arise from sharing.

5. INTELLECTUAL PROPERTY RIGHTS AND LICENSE

5.1. User Content License

The User retains intellectual property rights to the Content (voice, photo, text) uploaded to the Application. However, by uploading Content, the User grants the Company a worldwide, perpetual, non-exclusive, transferable, sublicensable, and royalty-free license to use, copy, reproduce, process, modify, communicate to the public, publish, and display such Content for the purpose of providing, improving, promoting, and marketing the Services.

5.2. Company Ownership

The Application's design, software, database, algorithms, interfaces, brand ("punos"), logo, and all other components are the property of the Company and are protected by copyright laws. The User may not copy, modify, or use these materials for commercial purposes.

6. PAID SERVICES, SUBSCRIPTIONS, AND REFUND POLICY

6.1. Purchase and Payment

Purchases of digital products such as Premium membership and Mega Voice rights are processed through Google Play Store or Apple App Store payment infrastructures. Payments are subject to the terms of use of the relevant store.

6.2. Auto-Renewal and Cancellation

Subscriptions (e.g., Monthly Premium) automatically renew unless cancelled by the User at least 24 hours before the end of the current period. Subscription cancellation is not achieved by uninstalling (deleting) the Application; the User must perform the cancellation process from the relevant store settings on their device (Google Play/App Store > Subscriptions).

6.3. Exception to Right of Withdrawal and No Refund Policy

Pursuant to Article 15(ğ) of the Regulation on Distance Contracts and the Law on Consumer Protection No. 6502; "Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer" are excluded from the scope of the right of withdrawal. Therefore, no refunds are made for any purchased digital content or service. By confirming the purchase, the User accepts in advance that they have lost their right of withdrawal.

7. PRIVACY

Details regarding the processing, collection, and protection of the User's personal data are regulated in the Privacy Policy. Acceptance of this Agreement implies acceptance of the Privacy Policy.

8. THIRD-PARTY SERVICES AND DISCLAIMER

The Application may contain links to third-party websites or services. The Company has no control over and is not responsible for the content, privacy policies, or practices of these sites. Apple Inc. and Google LLC are not parties to this Agreement and are not responsible for the provision, maintenance, or support of the Services.

9. DISCLAIMER OF WARRANTIES

THE APPLICATION AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE APPLICATION WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT LOCATION DATA WILL BE ACCURATE.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW; THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, SUCH AS LOSS OF PROFIT, DATA LOSS, LOSS OF REPUTATION, OR SERVICE INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE USER TO THE COMPANY IN THE LAST 12 (TWELVE) MONTHS, IF ANY.

11. INDEMNIFICATION

The User agrees and undertakes to indemnify, defend, and hold harmless the Company, its directors, employees, partners, and licensors from and against any and all claims, demands, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to: (i) User's violation of this Agreement, (ii) misuse of the Application, (iii) infringement of third-party intellectual property or personal rights due to any Content uploaded, or (iv) violation of any law.

12. TERMINATION OF THE AGREEMENT

The Company may suspend or delete the User's account and unilaterally terminate the Agreement without prior notice and without showing any reason. Specifically, violation of the provisions of Article 4 (Terms of Use) and Article 5 (Intellectual Property) constitutes grounds for immediate termination.

13. MISCELLANEOUS PROVISIONS

14. COMPETENT COURT AND GOVERNING LAW

This Agreement is subject to the laws of the Republic of Turkey. Istanbul (Caglayan) Courts and Execution Offices are exclusively authorized for the resolution of any disputes arising from the Agreement.

15. CONTACT

For your questions, opinions, and notifications regarding the Agreement: